Clinic Administrative Assistant

Clinic Administrative Assistant

Fresenius Medical Care

Purpose and Scope: Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment. You will be the face of one of our outpatient or hospital facilities and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist, you will provide administrative support to maintain clinic operations and deliver excellent customer care to patients living with kidney disease.

• Patient Engagement and Front Desk:
  • Answer telephone calls and route to appropriate person.
  • Greet patients and guests professionally.
  • Maintain a professional environment and monitor reception areas.
  • Distribute incoming mail.
  • Obtain necessary signatures to ensure efficient processing of admissions data.
  • Ensure all aspects of patient confidentiality are maintained at all times.
• Scheduling and Registration:
  • Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of scheduling and ancillary testing.
  • Prepare medical records for fax or mail related to travel, transplant, disability and others.
  • Organize travel for patients by contacting and providing requested medical records.
  • Coordinate with transient patient paperwork.
  • Coordinate transfer placements and confirmations with Clinical Manager.
  • Confirm admissions paperwork is completed and sent to designated departments such as billing, by collecting, faxing and scanning.
  • Assist with medical appointment referrals and scheduling.
  • Assist with transportation coordination and referrals.
  • Ensure data entry is completed for Crown Web related to ESRD 2728, ESRD 2746, and PART.
  • Monthly insurance card scanning.
• Administrative and Additional Responsibilities:
  • Set up and maintain filing systems and basic databases.
  • Complete forms and reports as required by company offices, vendors and agencies.
  • Prepare purchase orders using appropriate software application.
  • Assist with department/facility accounts receivable and accounts payable functions.
  • Maintain inventory of office supplies.
  • Assist in auditing records for ongoing compliance with medical records standards.
  • Assist in collection of patient demographic information and continuous quality improvement data.
  • Assemble, file and maintain patient medical records.
  • Print patient schedule and pull patient charts daily.
  • Arrange package pickup and delivery.
  • Assist with month‑end reporting requirements.
  • Participate in collaboration sessions such as center/team huddles and staff meetings.
  • Attend education and training sessions as appropriate and apply key learnings.

• Knowledge of office procedures.
• Proficiency in Microsoft Office applications.
• Ability to adapt to supporting software applications.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Resourceful and proactive in resolving issues.
• Strong organizational skills.
• Multitasking and time‑management skills with ability to prioritize tasks.
• Customer service attitude.

• Desk and personal computer work. Possible interaction with patients, staff and physicians.
• Position may require travel between assigned facilities and locations within the community.
• Work environment characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.

• None

• High School Diploma or GED required.

• Minimum 6 months relevant experience without a degree.
• 1–2 years related experience preferred.
• Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills.
• Pleasant telephone manner.

Hourly Rate: $17.00 – $28.00. Rate depends on work location and qualifications.

Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Administrative, Industries:
Hospitals and Health Care