Child Watch​/Game Room Attendant

Child Watch/Game Room Attendant

Position Summary:

The Child Watch Attendant’s primary function is to supervise both large and small groups of children ages 6 months to 11 years old in short‑term childcare while parents or guardians are utilizing The Salvation Army Kroc Center. The Child Watch Attendant will be responsible for receiving payment of child watch services by cash, check, credit card or debit card through a Point of Sales (POS) system, providing information and answering questions.

• High School Diploma or Equivalent.
• Sufficient knowledge and skills to use computers and learn new software.
• Excellent communication skills with the ability to maintain a non‑judgmental attitude in working with guests, members and staff.
• Ability and desire to work with children, parents, volunteers and peers.
• TB clearance.

• Minimum 3 months experience in dealing and working with children from ages 6 months to 11 years old.
• Experience with a Point of Sales (POS) system preferred.

• Maintain regular and punctual work attendance.
• Be available to work a flexible schedule including working weekends, evenings, and holidays.
• Create, promote and maintain a diverse and inclusive environment among program participants, staff, community members, church attenders, volunteers and all guests entering Kroc Center.
• Provide a safe, supervised and developmentally appropriate play environment for the children of members and guests of the Kroc Center Hawaii.
• Meet and greet all members, guests, staff and volunteers with a smile and hello; make eye contact, use member’s, guest’s or child’s name whenever possible, and ensure questions about programs and procedures are answered.
• Handle and resolve member and guest complaints by obtaining and evaluating all relevant data; follow up with members and guests to ensure high‑level satisfaction; communicate guest complaints to the Child Watch Lead and/or Member Services Manager if further action is needed.
• Observe, organize and participate in children's play activities such as craft activities, creative play, board games, puzzles, etc.
• Use positive behavioral methods to encourage independence and responsibility; use appropriate positive discipline consistently and coach others to do the same.
• Help children overcome issues of separation from their parents or guardians.
• Support children’s emotional and social development, encouraging understanding of others and positive self‑concepts; be sensitive to children’s individual needs; relate joyfully and sensitively to children of all ages and abilities.
• Facilitate check‑in and check‑out procedures according to protocol, ensure proper identification of adult designated to pick up the child and maintain accurate rosters/logs.
• Maintain confidentiality of member and guest personal information.
• Receive payment by cash, check, credit card or debit card for Child Watch services; compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system.
• Responsible for all opening and closing duties and securing the POS area at the end of shift.
• Ensure equipment and supplies are sanitized and in good condition, removing any items that become broken or unsafe; communicate with the Child Watch Lead or Member Services Coordinator to address maintenance related issues.
• Responsible for maintaining the orderliness and cleanliness of the Child Watch facility, POS kiosks and desk area.
• Report any suspected abuse or lack of adherence to Child Watch policy to the Member Services Manager.
• Follow and ensure adherence to the Salvation Army Policies and Procedures.
• Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
• Attend staff meetings and other administrative meetings.
• Perform other duties as assigned.

The position must prioritize and organize work assignments and take projects from beginning through completion. The work will be in a fast‑paced environment and requires changing priorities constantly while meeting deadlines. The position must maintain poise under pressure, respond to crisis…