Security Manager

Security Manager ($50,000-$52,000 annual salary)

The Security Manager is responsible for the oversight and leadership of the security operations at The Salvation Army Kroc Center Hawaii. This includes the supervision of both in‑house and outsourced security personnel, coordination of safety protocols, and ensuring a safe, secure, and welcoming environment for Kroc Center Hawaii’s members, guests, employees, students (including after‑school youth), and visitors. The Security Manager ensures that the Security Team assumes a leadership role in every emergency response scenario and maintains a strong, consistent, front‑facing presence throughout the facility.

• Position Title: Security Manager
• Department: Operations
• Supervisor: Director of Operations
• FLSA Status: Exempt
• Classification: Full‑time

• Supervise, schedule, and evaluate in‑house security staff and manage the relationship with contracted/outsourced security personnel.
• Oversee daily security operations throughout the property, including monitoring all building access points, perimeter patrols, and video surveillance systems.
• Coordinate and execute event‑specific security and parking management plans to ensure efficient traffic flow and crowd safety during high‑attendance and weekend events.
• Respond promptly to incidents, accidents, or emergencies, including those involving youth or vulnerable adults, and document detailed reports for internal records.
• Serve as the primary contact for emergency services, including the Honolulu Police Department (HPD), Honolulu Fire Department (HFD), and other first responders.
• Ensure protocols are in place to detect and respond to building system malfunctions during non‑operational hours (e.g., pool system failures, water leaks, fire‑related alerts). The Security Team must initiate prescribed mitigation measures and promptly notify the Facilities Team or relevant personnel.

• Conduct routine inspections and safety audits to assess and address potential security or safety risks, including compliance with The Salvation Army’s Protecting the Mission (PTM) standards for safeguarding children and vulnerable adults.
• Collaborate with the Kroc Center’s Risk Management team to ensure compliance with all OSHA regulations, emergency preparedness plans, and health & safety protocols.
• Support the development and implementation of crisis management, evacuation, and lockdown procedures.
• Participate in monthly meetings with Kroc Center Hawaii’s Congregational Emergency Response Team, including monthly observance of Kroc Church morning services, to ensure consistent alignment of all safety protocols and practices with the Kroc Center’s overarching policies and procedures.

• Lead ongoing security training programs for all Kroc Center staff, including emergency response drills, PTM awareness, active threat protocols, and customer service in high‑stress situations.
• Foster a security culture that balances vigilance with hospitality, ensuring that all team members support The Salvation Army's core values of compassion, respect, integrity, and excellence.
• Collaborate with all department managers to ensure that each department’s emergency response plans are developed, maintained, and aligned with the Kroc Center’s overarching emergency preparedness and response framework.
• Coordinate the security team’s customer service and conflict resolution training in partnership with the Training & Business Support Manager to ensure alignment with the Kroc Center’s Aloha Customer Service model.

• Maintain up‑to‑date records of incidents, security logs, and training documentation.
• Provide regular reports and security updates to the Director of Operations and/or Operations Coordinator and participate in leadership meetings as required.
• Build partnerships with local schools, community organizations, and agencies to support collaborative safety efforts.
• Stay informed on local security threats, trends, and community concerns that may impact the Kroc Center.
• Track incident trends and recommend improvements in policies, procedures, and training.
• Regularly…