Aquatics Manager

DEPARTMENT

Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

Director of Programs

Exempt

Full-Time, Salary $60K - $63K annually

The Salvation Army is a branch of the Christian Church, and the goal of all programs is a spiritual, emotional and physical regeneration of all people.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Kroc Center Hawaii is a dynamic and flourishing gathering place for diverse community where all are welcomed, inspired and transformed through the love of Christ.

The Aquatic Manager will oversee the daily operations of the aquatic venue and maintain a safe and welcoming environment for staff, members, guests. Specific responsibilities will include development, training, planning, management, budgeting and supervision of all aquatic programs and facilities. Oversee daily maintenance of (2) pools and (1) jacuzzi. The Aquatic Manager will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

• Minimum 5 years of experience in developing, training, planning, managing, budgeting, and supervising aquatic programs and facilities, including oversight of professional staff, contractors, and volunteers.
• Knowledge of U.S. Swimming rules and regulations.
• Proficiency in Microsoft Word, Excel, Publisher, and PowerPoint.
• Excellent customer service skills

• Bachelor’s degree in Recreation Management, Aquatic Management, Exercise Science, Physical Education, or a related field.
• Minimum 5 years of management experience in aquatics and/or recreation.
• Experience in aquatic program development and administration.
• Familiarity with Hawaii and local culture.

• LGI/T Certification (required within 12 months of hire).
• Annual certification and participation in The Salvation Army Fleet Safety Program (required).
• Valid Hawaii Driver’s License and insured transportation.
• Water Safety Instructor (WSI) certification (preferred).
• Certified Pool Operator (CPO) certification (preferred).

• Lead a comprehensive aquatic safety and emergency response training program, including regular lifeguard in-service sessions and staff training as recommended.
• Oversee daily operations and monitor all aquatic programs and facilities (e.g., swim meets, classes, clubs, events).
• Serve as the escalation point for member service issues related to aquatics; resolve concerns within 24 hours while modeling excellent customer service.
• Work independently and collaboratively with staff at all levels to be primary contacts for customer service issues.
• Ensure cleanliness and housekeeping to ensure center is show ready during operational hours.
• Comply with all health and safety regulations set by the Health Department and The Salvation Army.
• Manage and oversee pool preventive maintenance program.
• Develop systems to safeguard facilities, supplies, and equipment; maintain a safe work environment.
• Supervise aquatic staff, including coordinators, instructors, coaches, lifeguards, and clerical personnel.
• Conduct staff evaluations; review timekeeping reports; process absences, vacation requests, and personnel changes promptly in coordination with HR.
• Maintain clear communication with staff, volunteers, and participants through memos, meetings, schedules, newsletters, and one‑on‑one discussions.
• Create and update job descriptions for aquatic support staff.
• Prepare and manage the annual aquatic program and facility budget; provide input and respond to fiscal inquiries.
• Support center‑wide events by ensuring appropriate aquatic staffing and leadership presence.
• Establish and enforce guidelines for food, beverage, and area usage within aquatic…