Tutoring Support Specialist

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State

Title:

Professional Services Specialist 4(A)

Bargaining Unit: CWA

Employment Type: 35 hours per week (Full-time)

Internal salary: Range 18 - Steps 1-11 ($56,253.35 - $81,896.85)

External salary: Range 18 - Steps 1-4 ($56,253.35 - $63,946.40)

The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

About TCNJ Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio, and an immersive living-learning experience. With a 4‑year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.

Position Overview The Tutoring Center (TC) provides tutoring services to the undergraduate student campus community. This role supports the office’s two professional staff members, manages data and tutor scheduling software involved with coordinating 200+ student Tutors and their 10,000+ tutoring sessions, and assists with coordination and management of all TC‑related events. This position also performs general office functions, such as reception duties, ordering of supplies, and oversight of the email account, etc.

In addition, this role will conduct and report on project research as assigned, collaborate with staff to ensure communications needs are met, and assist with managing graduate assistants.

• Manage the scheduling software (WCOnline) used by the campus community to set up tutoring sessions
• Manage data and records
• Provide direct support to the Associate Director in matters related to the budget, student payroll, and research‑related projects
• Serve as the receptionist for the Tutoring Center space, as the first point of contact
• Respond to general office phone and emails
• Perform general office management functions including the ordering of supplies, keys, and catering; scheduling rooms and work orders, etc.
• Support team needs, including coordinating events and representing TC as needed
• Collaborate with staff to ensure communications needs are met, including maintaining website
• Assist in the hiring, training, and oversight of TC Graduate Assistants

• Excellent customer service skills
• Strong organizational and time management skills
• Experience with project management, data collection, and reporting
• Two or more years of relevant experience in higher education and/or transferable skills
• Software proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Suite/Workspace (Gmail, Drive, Docs, Forms, Sheets, Slides, and Calendar), and the ability to learn quickly other systems that directly relate to Tutoring Center operations
• Strong written and verbal communication skills
• Demonstrated ability to develop cooperative working relationships
• Honest, reliable, and have the ability to exercise appropriate discretion, judgment, and confidentiality in all matters related to the position

• Experience with tutoring software, such as WCOnline and the E‑Tutoring Consortium
• Experience updating websites using Word Press
• Experience with TCNJ‑related software, such as PAWS, Oracle, and Taleo

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I‑9).

Residency…