Tutoring Support Specialist

Position Overview

Staff role in the Tutoring Center (TC) supports two professional staff members, manages data and scheduling of over 200 student tutors, coordinates TC events, performs general office functions, conducts project research, collaborates on communications, and assists with graduate assistant management.

• Manage WCOnline scheduling software for campus tutoring sessions
• Maintain data and records
• Support the Associate Director with budget, payroll, and research projects
• Serve as the TC receptionist and first point of contact
• Respond to office phone and emails
• Perform general office management: ordering supplies, keys, catering; scheduling rooms; work orders
• Coordinate events and represent TC as needed
• Maintain the TC website
• Hire, train, and supervise TC graduate assistants

• Excellent customer service skills
• Strong organizational and time‑management skills
• Experience with project management, data collection, and reporting
• Two or more years of relevant experience in higher education or transferable skills
• Proficiency in Microsoft Office Suite, Google Workspace, and ability to learn other systems related to TC operations
• Strong written and verbal communication skills
• Demonstrated ability to develop cooperative working relationships
• Honest, reliable, and exercise appropriate discretion, judgment, and confidentiality

• Experience with tutoring software such as WCOnline and the E‑Tutoring Consortium
• Experience updating websites using Word Press
• Experience with TCNJ software such as PAWS, Oracle, and Taleo

• Comprehensive benefit plans covering medical, dental, and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)
• Access to extensive learning opportunities

Qualified candidates should apply online and submit a letter of interest, resume (CV), and the names and contact information for three professional references. Applications will be considered until a viable finalist has been found.

The College of New Jersey is an equal opportunity employer. We are committed to fostering a welcoming and inclusive campus community that respects and uplifts people from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action.