Front Desk Associate

Overview

FRONT DESK ASSOCIATE ROLE SUMMARY The Front Desk Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

• Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
• Review outstanding reception call log on a daily basis and respond to all client calls and inquiries within 24 hours
• Responsible for addressing scheduling change and make up lessons requests from clientele
• Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
• Act as the point person for client billing
• Ensure client billing information is up to date
• Ensure monthly charges are being processed in computer program
• Alert Manager/Owner when additional supply ordering is required
• Enforce Schafer Sports Center office procedures and constantly look to update best practices
• Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

• High School diploma with past office management and/or sales experience a plus
• Superior communication and interpersonal skills when dealing with clientele
• Professional demeanor and appearance
• Constantly stay abreast of Schafer Sports Centers policies and procedures
• Proven multi-tasking experience
• Ability to consistently WOW our customers

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.