Operations Business Analyst - Property Preservation

Operations Business Analyst I - Property Preservation

Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America

Posted Friday, December 19, 2025 at 5:00 AM

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance. The Analyst works with a cross-functional team to design, plan, develop and implement initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and/or enhanced reporting. This position collaborates with various business units across the company, including leadership, to translate business needs into strategies and plans with focused execution.

• Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance
• Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes
• Identifies and executes on strategies to improve workflow through automation and/or enhanced reporting
• Partners directly with business owners to implement solutions to process defects
• Creates task plans and action items for tracking projects, timeline adherence, and follow-ups with business units
• Manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor
• Develops, runs and quality controls ad-hoc reports as requested
• Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes
• Analyzes internal practices, understands the business risk management needs, and research both internal and external solutions for process improvements
• Develops, maintains and monitors reporting to support department leadership in the areas of staffing requirements, work‑force management, productivity statistics and other key metrics utilized in running the business unit
• Maintains working knowledge of departmental processes and procedures to identify opportunities for process improvements that result in efficiency gains, cost savings and/or risk mitigation, and work with management/staff to implement approved initiatives
• Keeps abreast of developments within the broad area of IT and looks for opportunities to apply them to the company/department goals
• Provides daily, weekly, and monthly updates to management, as necessary
• Assists with project support in reporting, root cause analytics, process mapping, and tracking/reporting of results
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Bachelor’s Degree or equivalent experience
• 1 to 3 years of Mortgage Banking industry experience preferred
• Project management/leadership and/or business analyst experience preferred
• Excellent critical thinking and logical reasoning abilities
• Organizational and prioritization skill
• Excellent verbal and written communication skills
• Desire to learn and understand processes with ability to translate learnings into actionable tasks
• Medium technical skills specifically in Excel, Access, SQL, and SharePoint a plus
• Ability to multi-task
• Ability to work with all levels of individuals as a team player

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