Customer Service Representative

2 days ago Be among the first 25 applicants

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location: 100% Onsite — Ewing, NJ

Pay Rate: $21–$23/hour (W2)

Employment Type: Contract-to-Hire

Schedule: Monday–Friday, standard business hours

About the Role

We’re looking for a proactive and personable Customer Service Representative to join our team onsite in Princeton. This role is perfect for someone who enjoys problem-solving, delivering exceptional service, and working in a collaborative office environment. You’ll handle inbound inquiries, resolve issues, and provide support to ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Troubleshoot and resolve product or service issues, escalating when necessary.
• Maintain accurate records of customer interactions in CRM systems.
• Process orders, returns, and adjustments with attention to detail.
• Collaborate with internal teams (sales, operations, logistics) to ensure timely resolutions.
• Provide product/service information and guide customers through processes.
• Uphold company standards for quality and compliance in all interactions.

Qualifications

• Experience: 1–2+ years in a customer service or call center environment.
• Skills: Strong communication (verbal and written), active listening, and problem‑solving abilities.
• Tech: Proficiency in Microsoft Office Suite; experience with CRM systems preferred.
• Education: High school diploma or equivalent required; college coursework a plus.
• Ability to work onsite daily in Princeton, NJ.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.