Collections Coordinator

Collections Coordinator

Employer:

The College of New Jersey.

Location:

Green Hall – Student Accounts, Ewing Township, NJ.

State

Title:

Professional Services Specialist 3(A). Bargaining Unit: CWA.

Employment Type:

Full-time (35 hours per week).

Internal Salary Range: $64,340.11–$94,061.71. External Salary Range: $64,340.11–$73,256.59.

Salary notes per internal/external eligibility explained in original text.

The Office of Student Accounts serves students, faculty and staff of The College of New Jersey community by billing student tuition, fees, room and board, processing refunds, issuing the College , establishing TCNJ Get It Card accounts, providing parking services through the sale or issuance of parking permits. The Office of Student Accounts maintains all financial transactions recorded on students, including registration fees, housing, meal plan charges and other various fees;

payments and financial aid awards. The department is also responsible for the collection of all student related accounts receivable. Conduct all in-house aspects of the collection for Federal Perkins and Nursing Loan Programs awarded through The College of New Jersey and The Office of Student Financial Assistance. Serves as primary collection agent for all current and prior student past due student accounts receivables, responds to verbal and written inquires and monitor student accounts for resolution.

Coordinate with other offices in response to these inquiries. Assist the Director of Student Financial Systems with the small balance write-off process. In addition, responsible for all Special Programs including third party contracts and institutional waivers. Maintain documentation for Collections and Special Programs processes and procedures.

• Conduct in house collections of recent separations from the College (under one year) for any Student Account receivables. This includes sending one pre-collect letter, two Dunning letters, and one final demand collection letters for each cohort (fall, winter, spring, summer) and addressing student inquiries and payment plans on those accounts. Outreach includes communicating with students regarding past due balances from any academic term and ensure that all internal collection efforts have been exhausted before accounts are placed with third-party collection agencies.
  
  This is conducted throughout each month with phone call or email outreach and through the letter series.
• Research accounts and respond to students who communicated with Collections regarding outstanding balances from prior semesters (years) in the SIS student operating system. Resolve disputes with student’s balances from the conversion to PAWS from SIS.
• Assist and support in house collection efforts (outreach) for currently enrolled students in efforts to reduce the outstanding accounts receivable.
• Maintain a database of collection accounts to track outreach, payments, and collection agency submissions as well as delinquencies on account receivable accounts and AIMS accounts.
• Prepares the certification letters required by the Department of Taxation twice a year for The College's continued participation in the S.O.I.L. (Set Off Individual Liability) Program.
• Reports recommendations to the Director of Student Client Services as to which accounts should be forwarded to SOIL per the collection policy. This includes assisting with any payments received as a result of this process. Prepares a recommendation to management for a write-off report of uncollectible tuition, fees and fine accounts per The College's write-off policy.
• Reviews and interprets applicable principles, federal and/or state laws and regulations in the course of official duties, with the help of The College's attorney when necessary. Makes recommendations to the Executive Director of Student Accounts for creative strategies to reduce the number of receivables.
• Monitor payments and maintain monthly log sheets of funds collected from former students through the internal collection process and share with the Office of Student Accounts leadership.
• Develop and maintain monthly payment arrangement processes for students with outstanding…