Collections Coordinator

Description

State

Title:

Professional Services Specialist 3(A) Bargaining Unit: CWA

Employment Type:

35 hours per week (Full-time) Internal salary:
Range 21 - Steps 1-11 ($64,340.11 - $94,061.71) External salary:
Range 21 - Steps 1-4 ($64,340.11 - $73,256.59)

The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student‑faculty ratio, and an immersive living‑learning experience. With a 4‑year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.

The Office of Student Accounts serves students, faculty and staff of The College of New Jersey community by billing student tuition, fees, room and board, processing refunds, issuing the College , establishing TCNJ Get It Card accounts, providing parking services through the sale or issuance of parking permits. The Office of Student Accounts maintains all financial transactions recorded on students, including registration fees, housing, meal plan charges and other various fees;

payments and financial aid awards. The department is also responsible for the collection of all student related accounts receivable. Conduct all in‑house aspects of the collection for Federal Perkins and Nursing Loan Programs awarded through The College of New Jersey and The Office of Student Financial Assistance. Serves as primary collection agent for all current and prior student past‑due student accounts receivables, responds to verbal and written inquiries and monitors student accounts for resolution.

Coordinate with other offices in response to these inquiries. Assist the Director of Student Financial Systems with the small balance write‑off process. In addition, responsible for all Special Programs including third‑party contracts and institutional waivers. Maintain documentation for Collections and Special Programs processes and procedures.

• Conduct in‑house collections of recent separations from the College (under one year) for any Student Account receivables. This includes sending one pre‑collect letter, two Dunning letters, and one final demand collection letter for each cohort (fall, winter, spring, summer) and addressing student inquiries and payment plans on those accounts. Outreach includes communicating with students regarding past‑due balances from any academic term (fall, winter, spring, summer) and ensure that all internal collection efforts have been exhausted before accounts are placed with third‑party collection agencies.
  
  This is conducted throughout each month with phone call / email outreach and through the letter series.
• Research accounts and respond to students who communicated with Collections regarding outstanding balances from prior semesters (years) in the SIS student operating system. Resolve disputes with student’s balances from the conversion to PAWS from SIS.
• Assist and support in‑house collection efforts (outreach) for currently enrolled students in efforts to reduce the outstanding accounts receivable.
• Maintain a database of collection accounts to track outreach, payments, and collection agency submissions as well as delinquencies on account receivable accounts and AIMS accounts.
• Prepare the certification letters required by the Department of Taxation twice a year for The College’s continued participation in the S.O.I.L. (Set Off Individual Liability) Program.
• Report recommendations to the Director of Student Client Services as to which accounts should be forwarded to SOIL per the collection policy. This includes assisting with any payments received as a result of this process.
  Prepare a recommendation to management for a write‑off report of…