Store Support, Customer Service Rep

Overview

Base pay range: $16.50/hr - $18.50/hr

Job Description

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit

• Provide non-sales support to store operations and customers.
• Assist customers with order status, merchandise location, and store navigation.
• Support cash handling and program compliance as required.
• Coordinate with associates, vendors, and carriers to ensure efficient store operations.

• Ability to work cooperatively with others and follow instructions with minimal supervision.
• Detail-oriented with proven time management skills.
• High integrity and focus on store objectives.

• Not Applicable

• Full-time

• Consumer Services

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