MPI Inside Sales Representative

Position Title:

Inside Sales Representative

Company:
McWane Plant & Industrial (McWane Inc.)

Location:

Exeter, CA

Direct

Reports To:

Customer Experience Manager

Salary Range: $70,000 - $78,000 (based on experience)

We are seeking a dynamic and driven Inside Sales Representative (ISR) who thrives in a fast‑paced environment and is passionate about delivering exceptional customer experiences. This role requires a strong sense of urgency, a consultative approach to customer interactions, and a focus on identifying and delivering tailored solutions that drive customer satisfaction and business growth.

• Respond promptly and efficiently to customer inquiries and concerns through phone, email, and chat.
• Demonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs; prioritize tasks to ensure timely resolution.
• Actively listen to customers to uncover underlying motivations and pain points.
• Apply a consultative sales approach, asking open‑ended questions to gather comprehensive information and provide expert recommendations.
• Accurately process all customer requests including orders, return material authorizations, and credit requests in the appropriate database.
• Identify and propose customized solutions that address customer challenges and deliver measurable value aligned with business objectives.
• Guide customers through product or service selection and usage, educating them on features and benefits that match their goals.
• Handle complaints with empathy and professionalism, de‑escalating tense situations and striving for positive resolutions.
• Collaborate with internal teams and departments to resolve complex issues and ensure seamless customer experience.
• Maintain accurate records of customer interactions in the CRM system.
• Proactively identify upselling or cross‑selling opportunities with a focus on adding value for the customer.
• Stay up‑to‑date on product knowledge, industry trends, and company policies.
• Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.

• Bachelor’s degree from an accredited institution or equivalent experience.
• 1–3 years of customer service or support experience, preferably with a solutions‑focused or consultative selling component.
• Proven ability to manage a high volume of interactions efficiently.
• Exceptional verbal and written communication skills.
• Strong active listening skills to fully understand customer needs.
• Excellent problem‑solving and critical thinking abilities.
• Demonstrated sense of urgency and ability to prioritize tasks in a fast‑paced environment.
• Experience using CRM software and other customer service tools.
• Adaptability and willingness to learn new products, services, and processes.
• Empathy and a genuine desire to help customers, building rapport and trust.
• Experience working in a mechanical or industrial related industry.
• Good mechanical aptitude to understand product applications at the end‑user level.

• ERP experience, specifically Microsoft Dynamics 365.
• 3 years inside sales or customer service experience.
• Experience in waterworks industries.
• Experience with AWWA valves and/or ductile iron pipe and fittings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status, or any other category protected by federal, state or local law.

McWane maintains a drug‑free workplace and reserves the right to perform substance abuse testing as needed.