Sr. Director of Billing

Senior Director Of Billing

The Senior Director of Billing leads NWN's billing function, reporting to the SVP, Corporate Controller and serving as their day-to-day partner on billing. The role owns billing timeliness and accuracy across all customers, products, and billing models, the clearing of the unbilled backlog, and the performance of a team of roughly 20. This is a build role rather than a caretaker role.

The team today has no defined billing cadence, no accountability for how quickly or accurately invoices go out, and a long backlog of known billing problems. Underneath sits significant technical debt and unresolved data-flow issues across the business systems that feed billing: invoices are late, wrong, or missing; fulfillment errors and SKU mismatches are not caught until an invoice is already incorrect;

and Net Suite, Salesforce, and Blu Logix do not reconcile cleanly, forcing manual workarounds. A significant backlog of unbilled amounts has built up, and because billing cannot run in advance of fulfillment, real customer billings are not yet reflected in Net Suite h of the structural fix lives in the business systems, so close, sustained partnership with the Finance IT resource is essential.

Responsibilities include establishing key performance indicators, managing the team, creating billing cadence and documentation, defining and maintaining a billing calendar, taking ownership of the unbilled backlog, managing and developing the billing team, partnering with cross-functional leaders to fix upstream issues, leading the shift to contract-term-driven billing schedules, personally managing the largest accounts, and performing other duties as assigned.

Qualifications include a bachelor's degree in Accounting, Finance, or Business, 10+ years in B2B billing or order-to-cash, experience leading billing at a company of comparable scale, demonstrated success building or turning around a billing operation, experience in technology or a comparable B2B services environment, controllership fluency, hands-on proficiency with Net Suite and billing platforms, strong command of billing models, familiarity with emerging AI tools, a player-coach mindset, direct communication skills, ability to develop people, and ability to lead cross-functional process change.