Desk Associate - Weekends

Be among the first 25 applicants.

The Southern District YMCA located in Exeter is looking for an energetic, outgoing, customer service driven individual to join our Welcome Center Team on weekends. This is a great opportunity where you will greet members and serve as the primary point of contact for all information inquiries.

Part-time

Saturdays and Sundays - Shifts between 7am and 5pm

• YMCA Membership
• 401(a) YMCA contribution after 1 year/1,000 hours
• 403(b) and Roth options
• NH Paid FMLA option

• Provide excellent customer service to members, guests, and program participants both in person and by phone.
• Build relationships with members; helps members connect with one another and to the YMCA.
• Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Apply all YMCA policies dealing with member services.
• May monitor the locker rooms as required and respond to emergencies as necessary.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Knowledge of computers.

• Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Ability to walk, stand and sit for periods of time.
• Position may require bending, leaning, kneeling.
• Ability to speak concisely and effectively communicate needs.
• Must be able to lift and carry food and supplies weighing up to 25 pounds.
• Long periods of viewing data on a computer and/or on paper.

• Must have superior interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be 18+.
• Basic math, strong computer skills and experience with standard business software.
• Ability to perform multiple duties while offering superb customer service.
• Ability to communicate effectively with diverse of groups of people.
• Ability to establish and maintain relationships.
• Excellent attention to detail and organizational skills.
• Ability to respond to safety and emergency situations.
• Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life.
• Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities.
• Must be able to maintain confidentiality.
• Ability to obtain CPR/AED certification within the first 60 days.
• Previous customer service, sales or related experience is preferred but not necessary.

• Free membership
• Inclusive, fun and welcoming culture
• Supportive work environment that promotes a quality work/life balance

• Customer service: 1 year (Required)

Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information.

$15