Phlebotomist | Stratham | M-F

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Patient Service Center Phlebotomist works in a Patient Service Center (draw station) located in a Beth Israel Lahey Health - Primary Care practice, or in a dedicated office suite in a medical office building, or in a doctor’s office. In this role, you will perform specimen collections, provide exceptional customer service, and be the face and voice of the BILH Laboratories to patients.

Job Description:

Responsibilities:

• Provide excellent phlebotomy and phlebotomy-related services for all patients.
• For patients whose lab tests have already been ordered in a BILH computer system, validate and/or update the patient’s demographic and information in a BILH computer system, and, for other patients, collect and accurately enter the patient’s demographic information, insurance information, and lab test orders into a BILH computer system.
• Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups.
• Prepare all collected specimens for transport via a courier service to a BILH laboratory.
• Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis.
• Perform additional duties when requested by the Phlebotomy Supervisor, such as assisting in training, coaching, and mentoring PSC Phlebotomists.
• Travel to additional Patient Service Centers and doctor’s office sites when needed.
• Read, understand, and comply with all departmental policies and procedures.
• Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.
• Participate in lab QA programs, competency assessments, and continuing education.
• Consistently provide services that meet the needs of patients and providers, and that help ensure a high degree of patient satisfaction with the services provided.
• Perform other similar tasks requested by the Phlebotomy Supervisor or the Manager of BILH Phlebotomy Services.
  
  What You’ll Need:
• High School diploma or GED. Associate’s Degree or college classes welcomed.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to work independently or in a team environment.
• Comfortable working with minimal supervision.
• Basic familiarity with computer applications preferred.
• Phlebotomy certification from ASCP or another accredited agency preferred.
• Previous experience as a phlebotomist preferred.
• One or more years previous experience working in lab Patient Service Centers preferred.
  
  Competencies:

Written Communications:

Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

Oral Communications:
Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.

Knowledge:
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. T

eam Work:
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service:
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening…