Business Systems Analyst- Operations and Student Services

Business Systems Analyst
- Operations and Student Services

Job Category: IT

Requisition Number: BUSIN
003343

• Posted :
  January 5, 2026
• Full-Time

Showing 1 location

Phillips Exeter Academy
20 Main St
Exeter, NH 03833, USA

Salary: $96,410 – 103,442 . Annual compensation for this position is based on relevant education and experience and will be set within the listed salary range.

REPORTS TO:
Assistant Director of IT

BiWkly (Salaried)

Regular

Full-Time

Full year (52 weeks)

Staff

IT

Hybrid

Under limited direction, the Business Systems Analyst works with partner departments to support system implementations, enhance workflows, and advance digital transformation across the Academy. This role contributes to reporting and data initiatives, explores opportunities to apply emerging and AI-enabled technologies, and helps improve the user experience through technology-driven solutions. The Analyst also provides functional, technical, and analytical support for student-related applications, ensuring data accuracy, effective issue resolution, and alignment with Academy policies, data governance standards, and strategic priorities.

• Collaborate with partner departments on system implementation and enhancement projects, reviewing workflows and recommending technology-driven solutions.
• Support application updates, testing, release reviews, and communication of system changes to partner departments.
• Deliver reporting and data support, including exploring innovative ways to leverage Artificial Intelligence (AI) to enhance reporting, analysis, and data-driven decision-making using various reporting tools.
• Research emerging trends and transformative technologies, including AI, and assess their potential to improve systems, streamline business processes, and enhance the user experience.
• Participate in pilot efforts involving transformative or AI-enabled technologies to identify practical applications for campus use and help promote adoption strategies across campus.
• Gather, document, and maintain business requirements, test plans, support plans, SOPs, and other technical documentation.
• Provide functional and technical support for student systems and partner with the Student Systems Analysts to ensure continuity across all student-facing systems.
• Troubleshoot and coordinate support for application issues within student systems, supervising SaaS provider support efforts as needed.
• Maintain a strong understanding of student system data, how it is captured, how it flows across systems, and how changes may impact downstream processes.
• Support data security and data quality practices to ensure alignment with strategic and data governance standards, escalating questions to the Information Security Officer as needed.
• Perform other duties as assigned.

• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Strong understanding of system technologies and ability to recommend changes or improvements to existing processes or systems.
• Proven analytical and problem-solving skills, including the ability to map and improve business processes.
• Ability to reduce complex technical or business requirements into simple terms to better explain them to IT and business partners.
• High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
• Ability to build and leverage effective relationships and influence decisions and behaviors through partnering.

None.

Education

• Bachelor’s degree in Business or Public Administration, Management Information Systems, Computer Science, Communications, or a related field, or equivalent combination of education and experience as a Business Systems Analyst.

Experience

• 3+ years of experience with various systems and reporting platforms (Slate, Blackbaud applications, Informer, Tableau, or other) strongly preferred.
• Demonstrated ability to collaborate with teammates and clients by building trust and credibility.
• Experience in an institutional or campus setting.
• Experience working with adolescents in an educational setting is preferred.

• Successfully complete a criminal background check (reviewed every 5 years).
• Clean Driving record (reviewed annually).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.