Admissions Representative - Hybrid

Values:
Integrity, Teamplay, 1% Better Each Day

Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients. Do you have unique talents that you would like to share with others? We would love to have you join our team!

• Competitive Pay
• Career Development
• Competitive Benefits & 401k
• Values:
  Integrity, Teamplay, 1% Better Each Day

• Full Time / 40 hours
• Tues­day through Saturday, 11:00 a.m. to 7:30 p.m.
• Location - Hybrid office/home, Office location is North Kingstown, RI

The Admissions Representative serves as the first point of contact for prospective clients and their families, guiding them through the admissions process with professionalism and care. This position performs duties including, but not limited to, answering pre-admissions/general intake questions from potential clients, families, and/or their referral sources, conducting over-the-phone screenings, scheduling intakes, and assisting clients with understanding of insurance coverage and benefits.

• Responds to inquiries from potential clients, families, and referral sources via phone, email, and website.
• Conducts initial pre-screenings and assessments to determine program eligibility.
• Provides information about treatment services, program options, insurance verification, and admission procedures.
• Collaborates with clinical and administrative teams to ensure a seamless intake process.
• Maintains accurate records in the CRM or EMR system and follow up with potential clients as needed.
• Assists with coordinating transportation and scheduling of admissions.
• Ensures compliance with HIPAA and other confidentiality guidelines.
• Understands federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI).
• Assists supervisory staff with any follow-up requirements associated with any file in the operations systems.
• Audits client accounts to ensure files are complete and compliance is maintained.
• Communicates and works effectively with all team members and supervisors.
• Attends and participates in company meetings and training.
• Maintains professional standards and follows all policies and procedures of the organization.
• Completes all documentation consistent with HIPAA and confidentiality requirements.
• Effectively uses technology to improve performance and enhance organizational processes.
• Carries out other responsibilities as needed, delegated, and/or assigned.

• Excellent working knowledge of office equipment and software programs
• Excellent phone etiquette and able to communicate easily with clients, co-workers, and outside parties in an appropriate manner
• Attention to detail
• Ability to complete all insurance related documents and correspondence for any assigned clients in a timely manner
• Knowledge of insurance coverages, verifications, the billing cycle process, and behavioral health terminology
• Ability to maintain confidentiality
• Knowledge of infection control practices for an office environment.
• Ability to work independently and seek guidance when needed
• Ability to demonstrate appropriate boundaries between staff and clients
• Ability to implement daily schedule of tasks to complete assigned tasks in a timely manner with little supervision
• Flexibility to interact with potential clients and families who may be experiencing debilitating health conditions and emotional volatility
• Willingness and ability to make effective decisions in a timely manner
• Ability to multi-task in a fast-paced environment
• Demonstrate patience and consideration in dealing with others
• Demonstrate thoughtful decision-making
• Ensure client confidentiality in accordance with all federal, state and local laws and regulations
• Communicate effectively (both written and verbal) with customers and colleagues
• Organized, detail-oriented, multi-tasker, adaptable, positive

• Understand and implement emergency procedures
• Understand and implement infection control procedures for an office environment
• Use technology and equipment in the performance of job functions
• Understand and operate with respect for client rights. Follow and provide support for grievance procedures
• Document tasks as required
• Understand and adhere to Code of Ethics
• Understand and adhere to dress code
• Perform client interactions effectively and adhere to boundaries
• Seek guidance from supervisor when needed/appropriate
• Effective communication with clients, staff,…