Commercial Credit Controller – Southwest

Commercial Credit Controller

Southwest

We're Westcotts - a Top 50+50 Accountancy Practice and Real Living Wage Employer
, with over 280 team members based across 16 offices in Devon and Somerset.

We're looking for a full-time experienced Commercial Credit Controller to join our Internal Accounts Team in our Exeter office on a permanent basis, with hybrid working available.

This is an important role within our internal finance function, responsible for supporting effective credit control and cash collection across both our internal teams and external client relationships. You'll work closely with Partners, Directors, Managers, and clients to resolve queries, manage outstanding debts, and ensure payments are collected promptly and professionally.

If you're confident having sometimes challenging conversations, enjoy finding solutions, and take pride in building positive relationships while achieving results, we'd love to hear from you.

At Westcotts, we believe our people are our greatest asset. When you join us, you'll become part of a supportive and collaborative team where your contribution is genuinely valued.

• The opportunity to play an important role in the financial success of a growing professional services firm
• A varied role where you'll work with colleagues and clients across the business
• A genuine focus on wellbeing and work/life balance

This is a varied and commercially focused role where you'll take responsibility for supporting the firm’s credit control and cash collection processes, whilst helping to drive continuous improvement across the credit control function. Your responsibilities will include:

• Building strong relationships with clients and internal teams to maximise cash collection and resolve outstanding debts
• Managing the day-to-day credit control process, including statements, payment reminders, final demands, and follow-up correspondence
• Identifying slow-moving or higher-risk accounts, escalating issues appropriately, and agreeing individual collection strategies with Partners, Directors, and Managers
• Investigating and resolving debtor queries, reconciling ledger balances, and ensuring outstanding actions are followed through promptly
• Maintaining accurate and comprehensive credit control records and client notes so that relevant colleagues have a clear and up-to-date view of each account
• Preparing and submitting court applications where required and dealing with relevant court correspondence and queries
• Participating in regular client meetings or discussions where appropriate to review outstanding debt and agree payment arrangements
• Supporting the allocation of cash and credits and monitoring aged debtor levels and collection performance
• Providing monthly KPI and regular updates on collection activity and highlighting risks, issues, and opportunities to the wider finance team
• Working proactively with colleagues across the business to improve processes, systems and ways of working within the credit control function

This list summarises the main duties of the role but is not exhaustive - you may be asked to support with additional tasks and projects at a similar level as required.

We're looking for someone who is confident, commercially aware, and comfortable managing sometimes challenging conversations while maintaining excellent client relationships. Ideally, you'll have:

• Previous experience working as a Credit Controller or in a similar finance role including managing outstanding debts and supporting effective cash collection
• The confidence and professionalism to be assertive and firm when required, while maintaining positive client relationships
• Experience of working with senior stakeholders and challenging constructively where appropriate
• Strong negotiation and problem-solving skills, with the ability to identify practical solutions
• Experience of submitting court applications and dealing with court queries would be advantageous
• Excellent numerical, analytical, and methodical skills
• Strong organisational skills, with the ability to prioritise workloads and meet deadlines
• A positive, friendly, and team-centric approach
• Resilience and the ability to work independently, flexibly, and effectively under pressure
• Excellent written and verbal communication skills, with strong accuracy and attention to detail
• The ability to learn new IT systems and credit control software quickly

• 36.25 hours per week, Monday to Friday, with…