Service Administrator

We have an exciting opportunity for a Service Administrator (previously known as Medical Secretary) to join our Breast and Plastic Surgery Cluster. We have various roles within the cluster, the best suited can be discussed at interview stage. You will:

• Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy
• Coordinating and organising the attendance of patients to outpatient, day case and theatre appointments
• Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Typical tasks that you will complete are (this list is not exhaustive):

• Administrative support to the clinical imaging team in the Breast Care Unit
• Reception cover
• Proof readingclinical letters(please note there is no audio typing in this role)
• Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date (you can find out more on what this means here: NHS England » Referral to treatment )
• Booking appointments from waiting lists
• Setting up and updating clinics/Theatre bookings
• Liaising with other health services
• Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.
• Completing actions from MDT Meetings
• Liaising with the Trauma team and completing any necessary admin tasks

Working Pattern:22.5 hours per week over 3 days (between Mon-Fri)

Interview Date:9 January 2026

This is a fixed term contract for a 12 month period. For current NHS employees this post could be a secondment opportunity.

For further information please contact:Casey Bennett, Admin Line Manager, on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do,  to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue…