Booking Clerk​/Receptionist

Booking Clerk/Receptionist

The closing date is 16 January 2026

To provide a professional, efficient and effective reception service to patients and visitors acting as the public face for the RD&E NHS Trust.

To undertake general administrative duties within a busy reception team to include answering a busy phone line, the prepping of fertility paper based notes for daily clinics, ensuring the electronic patient information system is kept up to date plus a number of administrative daily tasks. To provide excellent customer care which may include communication with distressed and anxious patients, treating them with tact and empathy.

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

An exciting opportunity has arisen within the Women and Childrens Health Care Group for a Part‑Time Booking Clerk/Receptionist within Fertility Clinic (Fertility Exeter) based at Heavitree Hospital.

This role would suit someone with excellent interpersonal skills, communicating with patients and supporting a multi‑disciplinary team of doctors, nurses, embryologists and counsellors. To support the needs of the department, proven administrative experience and the ability to use their initiative will be required in order to provide an effective and efficient administration service. The successful candidate will have a flexible attitude, the ability to work well within a team and remain calm under pressure.

Experience of working in a busy environment with minimal supervision is essential. Previous hospital IT experience would be desirable. Accuracy and attention to detail in this role is essential and must have the ability to deal with patients undergoing treatment in a sensitive manner.

This is a licensed clinic and governed by the Human Fertilisation and Embryology Authority.

Working Pattern: 30 hours per week over 4 days - 2 alternate shift patterns of 07:40 - 15:40 or 08:30 - 16:30. (Required days to be confirmed)

Interview Date: To be confirmed

For further information please contact: Karen Sewell, Admin Services Manager,  email:

This is a fixed term contract for 12 months from the start date. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages…