Property Repairs Admin

BDS are currently recruiting for a Planning Administrator to work within Planning team based in Exeter on a temporary basis. These positions will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.

Main duties include but are not limited too;

* Processing no access cases on Civica from start to finish with precision and care.

* Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.

* Supporting the Planning team with essential administrative tasks.

* Understanding and applying legislation around no access repairs.

* Keeping your process and system knowledge up to date and compliant.

* Ensuring contact details are accurate and investigating booking issues.

* Delivering a customer-focused service with high accuracy and efficiency.

* Reporting daily on no access KPIs, tracking trends using Microsoft Excel.

* Confidently engaging with customers and colleagues about access for repairs.

Working Pattern:
Monday to Friday, 9am - 5pm - can be flexible

Pay rate; £13.83ph PAYE- £17.91ph UMB

Temp ongoing to start ASAP

Ideal candidate will have;

* Excellent administrative skills.

* Good attention to detail.

* Data entry experience.

* Customer service experience.

* Strong verbal and written communication skills.

* Be confident in having open conversations with customers and the wider business regarding access for repairs.

* Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Team

Apply now for immediate considoration