Property Repairs Admin

BDS are currently recruiting for a Planning Administrator to work within Planning team based in Exeter on a temporary basis. These positions will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer‑focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Working Pattern:
Monday to Friday, 9am - 5pm - can be flexible

Pay rate; £13.83ph PAYE- £17.91ph UMB

Temp ongoing to start ASAP

• Excellent administrative skills.
• Good attention to detail.
• Data entry experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Be confident in having open conversations with customers and the wider business regarding access for repairs.
• Experience in using a variety of IT software - including Outlook, Excel, and Microsoft Team.

Apply now for immediate considoration