Administrative Line Manager

This is an exciting opportunity to join the Endoscopy team in a substantive position as Admin Line Manager, supporting both the Wonford site and the new Tiverton Endoscopy Diagnostic Unit which opened May 25. The post holder will have overall responsibility for the Administration team and support the service to see the right patients, at the right time, in the right place.

The team look forward to welcoming you.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

As Administrative Line Manager, the post holder will have overall responsibility for the administration staff for Endoscopy (Eastern), alongside ensuring effective and efficient processes are in place. We are looking for a candidate who can organise and motivate the team, and provide leadership to ensure practices are efficient to reduce waiting lists and get patients seen on time.

Key responsibilities:

• Team management
  • Ensure all staff are managed appropriately and within parameters set by the Operations team
  • Support and motivate the administrative workforce
• Effective and efficient service
  • Ensure the administrative service is appropriately resourced and the work is closely aligned to the needs of the department and the Trust’s strategic agenda and direction
  • Ensure that administrative services function effectively, e.g. Endoscopy lists are fully utilised
  • Ensure implementation and compliance with relevant policies/procedures, e.g. Endoscopy Booking Standard Operating Procedures
• Patient care
  • Provide excellent patient care which may include communication with distressed and anxious patients and relatives
  • Ensure information is secure and confidentiality is maintained
• Improvement
  • Monitor key performance indicators, e.g. urgent suspected cancer patients and six-week diagnostic targets
  • Support the units becoming JAG accredited by ensuring the admin teams meet required standards
  • Promote a culture of continuous improvement and share knowledge

Working Pattern:22.5 hours

Interview Date:Tuesday 3rd March 2026

Please note, t his is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

For further information please contact:Victoria Parker, Audit & Governance Manager, Gastroenterologyon

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

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