Experienced GP Prescriptions Clerk

Overview

We are seeking an experienced professional and friendly GP Prescription Clerk to join our team. The ideal candidate will have experience in processing a high volume of prescription requests, be the first point of contact for all prescription related queries at the practice, and have excellent communication skills.

• To be responsible and accountable for all Prescription related Admin workload
• To support the smooth running of the Practice by providing an efficient and effective administrative service to the GPs and their patients.
• To facilitate effective communication between patients, members of the Practice team, community services, secondary care and other associated healthcare agencies.

• Processing repeats prescriptions in accordance with Practice guidelines.
• Be first point of contact for prescription queries from reception or admin team
• Processing Practices monthly return to Prescription Pricing Department.
• Champion the use of digital channels and promote the NHS app
• Communicate and work closely with the PCN Pharmacy team
• First point of contact for all Prescription queries from Patients and Reception team
• Synchronise, start and stop medication as per practice protocols
• Link Medications to QOF and LTC reviews
• Provide ongoing training and support to the reception team via the daily huddle and practice meetings
• Update team on meds out of stock/ common troubleshooting and pitfalls
• Attend the Monthly Practice pharmacy meeting
• Meet with the PCN pharmacy team weekly
• Good knowledge of medications
• Source of support for all staff at the practice
• Aim to reduce prescription queries from patients and streamline systems to support this

The South Lawn Medical Practice is a friendly, hardworking practice. We aim to provide an accessible service offering a high standard of clinical care for our patients. We recognise the patients experience is crucial to their perception of the quality of the care they receive, so we place a great deal of importance on how staff always deal with patients. Whatever your role your contribution as an individual and as a member of our team, is central to our success.

Job Responsibilities

Reception

• To support the reception team by providing sickness and holiday cover for colleagues as required.

Admin all staff

• Maintaining a courteous, efficient, and confidential service to all patients and visitors both over the telephone and in person. Dealing with all enquiries and requests, acting as appropriate
• Ensuring appropriate handover to incoming colleagues, including any urgent or unresolved matters
• Provision of refreshments for staff and visitors, as required. Keeping the kitchen area clean and tidy.
• Computer data entry - processing and recording information in accordance with Practice guidelines
• Filing and retrieving paperwork, as required.
• Complete Reception tasks
• Contribute towards the Daily Huddle
• Complete a Handover to AM when Leaving the business each day
• Identify and train admin cover for lead area where needed

Admin individual staff

• In addition to the above individual members of the Practice administration team will take responsibility for a Lead. These may vary under the direction of the AM dependent on current and evolving Practice requirements, workload and staffing availability.

Prescriptions

• Processing repeats prescriptions in accordance with Practice guidelines.
• Be first point of contact for prescription queries from reception or admin team
• Processing Practices monthly return to Prescription Pricing Department.
• Champion the use of digital channels and promote the NHS app
• Communicate and work closely with the PCN Pharmacy team
• First point of contact for all Prescription queries from Patients and Reception team
• Synchronise, start and stop medication as per practice protocols
• Link Medications to QOF and LTC reviews
• Provide ongoing training and support to the reception team via the daily huddle and practice meetings
• Update team on meds out of stock/ common troubleshooting and pitfalls
• Attend the Monthly Practice pharmacy meeting
• Meet with the PCN pharmacy team weekly
• Good knowledge of medications
• Source of support for all staff at the practice
• Aim to reduce…