Administrator, Healthcare Administration, Administrative​/Clerical

Are you an organised, enthusiastic and motivated administrator looking for a rewarding role where you can make a real difference?

Join our friendly team within the Complex Emotional Needs Service
, where your contribution will directly support the delivery of high quality care to the people who use our services.

Administration is at the heart of everything we do at Devon Partnership NHS Trust. As a valued member of our administrative workforce, you will help ensure our clinical teams can focus on what they do best providing outstanding mental health and wellbeing support.

What were looking for

We would love to hear from you if you are:

• Highly organised with excellent attention to detail
• A confident communicator across different channels (phone, email, in person)
• Able to manage sensitive information with care and professionalism
• Flexible, motivated and ready to work as part of a supportive multidisciplinary team
• Comfortable using IT systems and learning new processes

By joining Devon Partnership NHS Trust, you will become part of a welcoming, dedicated service that truly values its administrative staff. You will be surrounded by supportive colleagues, make a meaningful difference every day, and gain experience within a specialist area of mental health care.

What you will be doing

In this varied and meaningful role, you will be responsible for providing comprehensive administrative support to our clinical team, including:

• Acting as a key point of contact by handling telephone calls and email enquiries
• Providing friendly and professional Reception cover at the Iris Centre
• Regularly inputting complex and sensitive information into our electronic patient record systems
• Supporting colleagues to ensure smooth, efficient service delivery every day

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile;

making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Administration services underpin all of our clinical activityat Devon Partnership NHS Trust, which means our dedicated and enthusiasticadministration workforce is vital to the delivery of first class care.

The post holder will provide comprehensive administrative support to the assigned team. There will be an expectation for the post holderto be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using

Microsoft Office packages and experience of using bespoke IT systems.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to beable to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation ofoffice procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.

• Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Experience or understanding of creating electronic records, electronic filing systems.
• Electronic data base management.
• Ability to manage diverse workload whilst dealing with frequent interruptions.
• Ability to meet deadlines and to work under pressure.
• Exceptional organisational skills and ability to prioritise.
• Ability to work both independently and as part of a team.
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
• Knowledge of our business and how it supports…