Technical Administrator

Role

The Technical Administrator’s role is to provide support to the Executive Administration team and Administration Manager to complete the administration requirements within their unit. This role involves supporting individuals and technical teams by providing efficient and effective administrative support.

The Technical Administrator demonstrates strong organizational skills, effective time management, and the confidence to challenge when necessary. Being driven, proactive, and taking initiative is crucial.

• Administrative duties consisting of mostly audio typing long reports, emails, scanning and photocopying.
• Collaborating with technical staff to ensure project deliverables are completed on time, within SLAs.
• Liaising with the company’s clients and ensuring high quality customer care.
• Organising all project related paperwork.
• Monitoring the progress of a project and promoting updates from technical employees within agreed SLAs.
• Sorting and publishing incoming and outgoing project related emails.
• Ensure all enquiries are managed to agreed SLAs.
• Publishing to and updating the Business Management System (BMS).
• Answering telephone calls and taking clear and concise messages.
• Arranging appointments for site visits, updating the unit outlook calendar.
• Supporting Senior and Executive administrators.
• At all times to comply with the requirements of the Company’s administrative, personnel procedures and Health & Safety regulations.

• High proficiency in Microsoft Excel and Microsoft Suite.
• Experience handling a broad range of customers on the telephone and providing a high-quality customer care and understanding.
• Experience of working in an administrative role.
• Experience working with individuals across departments and liaising with external customers.
• Fast and efficient typing skills.
• Enthusiastic, committed and a fast learner with previous experience of a busy environment.
• Computer literate and fast, precise typing skills.
• Good time management skills, solid organisational skills and the ability to prioritise a varied workload.
• Ability to work on own initiative but understand the importance of working well within the team.
• Strong communication skills – both verbal and written.

We offer a competitive remuneration package with opportunities for an annual bonus, a range of learning and development opportunities, and a comprehensive rewards package that includes annual leave, cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and other benefits. We also provide flexible working patterns to help staff achieve a good work/life balance.