Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

Mindplace Exeter, Ground Floor, Aperture West, Rydon Lane, Pynes Hill, Exeter, EX2 5SP

Permanent, Full time, 40 hours.

Working Hours:

Monday to Friday shifts between 8am – 4pm, 9am – 5pm, 10am – 6pm, or 2pm – 10pm and Saturday 9am – 5pm (with a day of lieu).

Salary: £26,800 Per Annum plus Excellent Benefits.

Role Overview:
Efficiently and effectively manages all administrative and receptionist activities. Ensures smooth operations and outstanding customer service.

• Greeting and welcoming customers and supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactively maintain a well presented reception and waiting areas.
• Ensuring customer reports are dispatched from centres within the desired time frame, including effective management of abnormal results.
• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms.
• Effective results management (receiving, scanning, uploading) and follow‑up of suppliers to ensure turnaround within the agreed SLA.
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure.
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines.
• Assist in bookings of mammograms and MSK referrals (where delivered at the centre).
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required.
• Process invoices/delivery notes as per Bupa policy.
• Play an active part in ensuring well‑presented facilities through pro‑activity and effective escalation as and when required.

• Excellent written and verbal communication skills.
• Deliver an outstanding customer service by being friendly and welcoming.
• Administrative and reception experience.
• Well organised, reliable and have a proactive attitude.
• Computer literate.
• Knowledge of medical terminology (desirable).

• Flexible with hours, days and shift patterns.
• Adaptable to a changing environment.
• Resilient and driven to provide a world class service in challenging situations.
• Well‑developed communication skills.
• Effective time management.
• Ability to work autonomously in a busy environment.
• Understanding of the business environment.
• Ability to work well within a multi-disciplinary team.

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Long Service rewards including ecards, extra holidays and money.
• Interest‑free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream – early access up to 40% of earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras – discounts at retailers and a range of tools, content and information to support wellbeing.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and we will ensure fair treatment and reasonable adjustments.

We encourage all of our people to “Be you at Bupa”, champion diversity, and aim for inclusive representation of the communities we serve.

Full time

Administration