Fines and Penalties Administrator

As a Fines and Penalties Administrator, you will be responsible for progressing vehicle related fines and penalties, recharging to retail and corporate customers to help ensure the smooth running of the department through effective administration. At Switch Car Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.

What can we offer you? Free On-site gym Free On-site parking 30 days holiday, inclusive of bank holidays Contribution to Group Personal Pension Scheme Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers. Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Long Service Award Schemes Opportunities for progression About you Good understanding of Microsoft applications such as Word, Excel & Outlook.

Strong keyboard skills. Able to focus and work to deadlines. Professional telephone manner. Attention to detail. Work as a part of the team with a confident and can-do attitude. Understanding or Credit Control preferred but training can be supplied.

Experience of using portals advantageous, full training will be supplied. How will your days look? Scanning and logging fines. Paying fines on time with accuracy. Raising invoices. Taking card payments over the phone. Uploading fines to Clients bespoke systems. Transferring as required. Receiving telephone queries and resolving them in a calm and professional manner Assisting with queries in-box. Checking information. This role is 37.5 hour per week contract, working Monday to Friday, between the hours of 8am and 6pm.

Flexible start times are dependent on the teams requirements.

About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet.

We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself.  

to read some of our success stories. If you feel this role is for you then apply today!