Service Administrator; INTERNAL

• To provide a full and efficient secretarial service for the consultants, nursing team and the wider service. This will include ensuring that all documentation is produced to an excellent standard. Strong proof-reading skills are required.
• Administrative functions including monitoring patient waiting lists, booking of patients and ensuring compliance with NHS standards.
• To coordinate and organise the attendance of patients to appointments in line with local team and Royal Devon University Healthcare NHS Foundation Trust arrangements as instructed.
• Effective communication, handling correspondence, liaising with Multidisciplinary teams, and managing telephone and email communications.
• To contribute to the management of the Consultants and team diary.
• To work with the team to ensure adequate cover is in place during periods of leave.
• To maintain electronic patient records in line with Trust policies.
• Governance adherence, including training and compliance with Trust policies.
• To assist other secretaries and members of the admin team in the achievement of a quality service.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

An exciting opportunity has become available for an experienced secretary or administrator to our team as a Service Administrator.

Based in the Macular team within the Ophthalmology Department on the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive administration support for our patients and clinical team of Consultant Ophthalmologists.

The post holder will have a range of administrative experience, ideally in a secretarial role or within a Healthcare environment.

Working in a busy and sometimes demanding job, within a supportive team, they must be a good team player and enjoy working within a Multidisciplinary team. We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise competing work streams. Strong organisational skills and IT skills as well as the ability to manage your own caseload without direct supervision is a must.

As the post deals with patients, relatives, and Healthcare professionals, applicants must have excellent communication skills and will be expected to have an empathetic and efficient telephone manner.

Experience working within ophthalmology and a good understanding of the specialty are prerequisites for this role.

Working Pattern:37.5 hours per week Monday to Friday 8:30am-4:30pm

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute…