Customer Leakage Administrator

Job Role

As a Customer Leakage Administrator, you'll provide key administrative support to our Leakage Delivery Team, helping ensure work is planned, coordinated and delivered effectively.

Your responsibilities will include:

• Managing customer and operational workflows through shared inboxes and company systems.
• Responding to customer enquiries via phone and email with professionalism and empathy.
• Supporting the planning and scheduling of field-based leakage teams.
• Creating and maintaining accurate work records, reports and case histories.
• Raising purchase orders and processing supplier transactions.
• Coordinating team diaries, meetings, training schedules and operational activities.
• Producing performance reports and supporting service delivery targets.

We're seeking someone who is organised, detail-oriented and enjoys working as part of a collaborative team.

• GCSEs (or equivalent) including Maths and English.
• NVQ Level 3 in Business Administration or equivalent experience.
• Previous experience in a busy administrative or office-based role.
• Excellent communication and customer service skills.
• Strong organisational skills and ability to manage competing priorities.
• Good IT skills and experience using business systems and Microsoft Office applications.
• Ability to work independently and collaboratively within a team environment.

• Experience supporting operational or field-based teams.
• Experience with scheduling, workflow management or utilities operations.
• Knowledge of purchase ordering and administrative financial processes.

Closing Date: 22nd July 2026

Mandatory DBS check is required as part of the onboarding process.