Reporting Administrator South West Water · Operations and Field Peninsula House

Reporting Administrator

We’re looking for an organised and detail-focused Reporting Administrator to join our Operational Reporting team. This is a pivotal administrative role that supports the delivery of accurate operational reporting, effective stakeholder communication, and the smooth running of reporting processes across the business.

• Provide administrative support to the Reporting Technicians and Operational Reporting Manager.
• Support the production and distribution of regular and ad hoc operational report requests from managers and business stakeholders.
• Validate, cleanse, and maintain data to ensure accuracy and consistency.
• Coordinate reporting requests and requirements from internal stakeholders.
• Monitor and manage the team's shared mailbox, responding to or redirecting queries as appropriate.
• Act as a key point of contact between operational teams, Reporting Technicians, and other business functions.
• Assist with the processing of Guaranteed Standards of Service (GSS) payments.
• Support the creation and maintenance of flooding information within corporate mapping systems.
• Prepare meeting agendas, take accurate minutes, and track actions to ensure commitments are followed through and completed on time.
• Maintain action logs and provide updates on outstanding actions to relevant stakeholders.
• Support continuous improvement initiatives for reporting processes, systems, and tools.

• Previous experience in an administrative, reporting, or data‑focused role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and commitment to data accuracy.
• Strong communication and stakeholder management skills.
• Experience using Microsoft Office applications, particularly Excel.
• Ability to produce clear and professional meeting minutes and maintain action trackers.
• Confidence working with data and interpreting reporting information.

• Experience with reporting tools such as Power BI or similar platforms.
• Experience working with databases or reporting systems.
• Experience supporting operational or utility‑based teams.
• Knowledge of data validation and data quality processes.

• 23 days starting holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts

Closing Date: 31st July 2026

Mandatory DBS check is required as part of the onboarding process.