Booking Clerk​/Receptionist - Trauma & Orthopaedics; Internal

Vacancies Booking Clerk / Receptionist - Trauma & Orthopaedics (Internal Only) Role Summary

This role is fast paced, working within Trauma & Orthopaedics. You will be part of a busy outpatient admin team based at reception with flexibility to support in the booking office when required; dealing with patient appointments and answering telephones. The main duties of this role include:

• Meeting and greeting patients at reception
• Answering the telephone and dealing with appointment requests/queries
• Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
• Monitoring appointments for booking within the NHS E‑Referral Service

We are looking for a personable, well‑organised, enthusiastic person to provide an efficient, professional administrative and clerical service to the Trauma & Orthopaedics Department. You will form an essential part of an extremely busy team, being the first point of contact for patients, checking them in for appointments. You will also need to provide effective communication to both patients and staff to ensure the smooth running of the service, enhancing patient care and experience.

This is a patient‑facing role that requires flexibility to cover, when required, in the booking office. Being able to adapt to the different environments is essential.

This role is great for someone who enjoys working in a fast‑paced environment, as part of a team working towards a shared goal.

Working Pattern:
Monday – Friday, between 08:30am & 5pm

The Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme.

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 2: £25,272 per annum pro rata
• Frequency Annual
• Vacancy Reference
• Contract Type Permanent
• Closing Date 4 August, 2026
• Job Category Administration
• Staff Group Additional Clinical Services