Administrator; Helpdesk

Job Overview

Administrator – full‑time, permanent (37.5 hours per week, 9am–5pm Mon–Fri), salary £27,615 per annum. Duties include operating a computer‑based property management database, monitoring reactive work and planned maintenance, and providing reception services for the offices.

• Provide a reception service and manage visitor, contractor, and key issuance records.
• Liaise with the university client, sub‑contractors, UPP RSL staff and residents as necessary.
• Assist managers in coordinating on‑site activities, day‑to‑day administration and production of various reports.
• Procure goods and services through the UPP RSL purchase system: produce purchase orders, receive goods, and submit orders for authorisation.
• Maintain all technical, statutory and personnel records held on site.

Experience in a similar role and environment, excellent communication and organisational skills, strong attention to detail, and a passion to deliver a high‑quality service.

• 25 days holiday plus bank holidays
• Life insurance and pension scheme
• Cycle‑to‑work scheme
• Store discounts and access to the UPP Rewards portal with retailer, restaurant and gym discounts
• Two paid volunteering days per year

We are an inclusive, flexible and supportive employer committed to investing in people through training and development, and we have earned an Investors in People Gold award.

UPP is the UK’s leading provider of on‑campus residential and academic accommodation, with over 35000 beds and more than 500000 students housed since 2000. We design, build, fund and operate student accommodation and campus facilities exclusively for higher education.

Offers are subject to satisfactory vetting, including employment references covering the past three years, additional vetting and barring checks, and a basic DBS check.