Education Support Assistant

Job Summary

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking dedicated Education Support Assistants to join our dynamic Education Support team. We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University. We would love you to join us on this journey!

Closing Date: 27/07/2026
Interview Date: To be confirmed
Start Date: ASAP after interview
End Date: 31/01/2027
Salary: 28,029 per annum, pro rata

As a first responder for student enquiries, you will be responsible for contributing towards an excellent student experience. This role is expected to provide an excellent first-line enquiry and standard transaction education support service for students and academic teaching staff, to provide high‑quality general administration support as required for all taught programmes, and to work effectively within the wider administrative team to deliver a seamless and high‑quality service.

• Act as a first point of contact for internal and external enquirers, including face‑to‑face, telephone and online enquiries, maintaining the highest standards of customer service and responding to, triaging or resolving enquiries appropriately.
• Effectively manage and prioritise incoming enquiries, ensuring that service level expectations are maintained.
• Accurately process and input data and maintain records relevant to the role, such as maintaining student data in the Student Record system, including entering student marks and managing module enrolments and changes.
• Provide effective administrative support for programme delivery, such as processing examination scripts, setting up assessment records and releasing student marks and feedback.
• Support the processing of student requests for mitigation, including signposting to support services, updating assessment records and responding to students within service level expectations.
• Maintain and enhance the student experience across the student lifecycle where appropriate to the role, and in support of Directorate objectives. Suggest improvements and be responsible for their implementation where directed.
• Use systems and software effectively and efficiently, adhering to any relevant compliance and undertaking training as offered and required.
• Ensure processes, procedures and codes of practice are adhered to and best practice is followed and shared where relevant.
• Maintain a central information point for Education Services; collating and updating relevant information through a variety of media, including website maintenance where required.
• Maintain a working knowledge of Education Support processes and policies, including for assessment, mitigation, module and programme enrolments and progression and award, being able to signpost these to others and provide support to staff and students as required.
• Accountability / responsibility for discrete areas of work, as delegated by your line manager or other senior stakeholders.

• Work under direction within a team, and collaboratively within and across teams within the Directorate.
• Liaise with internal and external stakeholders as required, building and developing effective communications and working relationships.
• Provide administrative support for areas such as a project, system, set of procedures, website, event, student‑facing activity, of the Directorate, or act in a general administrative support role for a team or group.

• Specific skills that can be developed or built upon – this role will enable the post holder to develop administrative experience, using a number of complex databases and systems, as well as experience of delivering excellent customer services to our students.
• Any potential for progression for the right candidate – though a fixed‑term role, Education Services is a fast‑paced and dynamic team which has the potential to lead to many other roles within the institution.
• How this experience…