Booking Clerk ​/ Receptionist - Trauma & Orthopaedics (Internal Only

Role Summary

This role is fast paced, working within Trauma & Orthopaedics. You will be working as part of a busy outpatient admin team based on reception with flexibility to support in the booking office when required; dealing with patient appointments and answering telephones . The main duties of this role include:

• Meeting and greeting patients at reception
• Answering the telephone and dealing with appointment requests/queries
• Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
• Monitoring Appointments for Booking within the NHS E-Referral Service

About the Role

More detail about the role

We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative and clerical service to the Trauma & Orthopaedics Department. You will form an essential part of an extremely busy team, being the first point of contact for patients, checking them in for appointments. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service, enhancing patient care and experience.

This is a patient facing role that requires flexibility to cover, when required, in the booking office. Being able to adapt to the different environments is essential.

This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal.

Working Pattern: Monday - Friday, between :am & 5pm

Interview Date: th August 6

For further information please contact: Grace Stokes, Admin Line Manager -

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do,  to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank…