Wheelchair Services Administrator

Are you highly organised, detail-focused, and passionate about making a difference to people’s lives? If so, we’d love you to join our friendly and supportive team at the Exeter Mobility Centre
, part of the Royal Devon University Healthcare NHS Foundation Trust
.

As a Wheelchair Administrator
, you’ll be a vital part of the service that helps people maintain their independence and quality of life. Working closely with clinicians, managers, and service users, you’ll ensure that everything runs smoothly behind the scenes - from managing appointments, processing referrals and organising repair visits to keeping our records accurate and up to date.

You’ll be the first point of contact for many of our service users, providing a warm, professional, and reassuring presence whether by phone or email. Your attention to detail, excellent communication skills, and ability to stay calm under pressure will make you an essential member of our team.

We’re looking for someone who enjoys working collaboratively, takes pride in doing a great job, and can balance a variety of administrative tasks with care and efficiency. In return, we’ll support you to develop your skills, grow your confidence, and be part of a service that truly makes a difference to our community.

This is a fixed term contract until 01/07/2027 as maternity cover.

More detail about the role

The Service Administrator will work as part of an administrative team, to support the delivery of a high-quality administration service, a positive patient experience and the highest levels of customer service to the Exeter Mobility Centre – Wheelchair Service.

• Provide an effective and efficient administrative service to the Exeter Mobility Centre team.
• Manage and maintain accurate appointment and clinic systems, ensuring data is entered correctly and on time.
• Plan the repair and delivery of mobility equipment when required.
• Process referrals, orders, invoices, and post-clinic documentation promptly and accurately.
• Maintain up-to-date and organised filing systems, both paper-based and electronic.
• Communicate courteously and professionally with patients, clinical staff, and external organisations.
• Provide cover and support for other administrators during periods of leave.
• Support service improvement projects and contribute ideas for better ways of working.
• To provide a good quality professional administration service
• To provide support/cover to other administrators within the team.
• Specifically, this post will work with colleagues and the team leader to ensure that they provide a professional, efficient, accurate and timely service.

Working Pattern:22.5 hours per week. Office based. Can be discussed but  Tues, Weds & Thurs ideally.

This is a fixed term contract until 01/07/2027. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and…