Booking Clerk (Central Booking Team

We are seeking a dynamic individual to join our busy and fast paced department.

You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.

The Central Booking Team is a very busy department with an expanding service where admin plays a crucial role.

You will be dealing with members of the public on the telephone on a daily basis.

This role is based at Osprey House in Sowton opposite the Nightingale hospital.

More detail about the role

We’re looking for a motivated and enthusiastic individual to join our busy and dynamic Central Booking team as a Booking Clerk. The successful candidate will have excellent communication and interpersonal skills, the ability to work well under pressure, and confidence in using their own initiative within a fast-paced environment.

You should have a strong administrative background relevant to the role and be adaptable, reliable, and an effective team player. Previous experience within a hospital or healthcare environment, along with knowledge of medical terminology, would be advantageous.

The role requires an excellent telephone manner and proven experience dealing with patients professionally and sensitively. Strong IT skills, flexibility, and the ability to adapt to changing departmental needs are essential. Full training and ongoing support will be provided by experienced team leaders to help you develop within the role and feel confident in your responsibilities.

Our team is made up of dedicated, patient-focused individuals who are organised, detail-oriented, and committed to delivering excellent service. We value strong teamwork, problem-solving abilities, and a positive approach to supporting patients and colleagues alike.

Working Pattern:37.5 hours per week. Monday
- Friday

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and Northern Devon Healthcare NHS Trust
.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start…