Planning Administrator

Planning Administrator (Temporary)

Hours:

37 hours per week (Alternating shifts: 07:30‑15:30 / 09:00‑17:00)

Contract:

Until Mid-November 2026 (potential extension)

We’re seeking a highly organised Planning Administrator to join a busy team in Exeter. You’ll play a key role in managing no-access repair cases, ensuring records are accurate, supporting service delivery, and working with multiple departments to help resolve issues efficiently.

• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

• Strong administration and data entry experience
• Excellent attention to detail
• Confident communication skills
• Customer service experience
• Proficiency in Outlook, Excel, and Microsoft Teams
• Ability to manage workload in a fast-paced environment

This is a fantastic opportunity to join a supportive team and make a real impact on service delivery.