Service Administrator

• Providing excellent customer service to patients, colleagues, and multidisciplinary teams in line with Trust values and standards.
• Coordinating and organising patient attendance for outpatient appointments.
• Ensuring all administrative processes and patient enquiries are managed efficiently and within required timescales.
• Delivering a comprehensive secretarial and administrative service to Consultants, Optometrist, Orthoptists and the wider team.
• Liaising with multidisciplinary teams and external departments to support smooth patient pathways and service delivery.
• Producing accurate, professional documentation to a high standard with strong attention to detail and proofreading skills.
• Monitoring patient waiting lists and ensuring compliance with NHS targets and Trust standards.
• Maintaining and updating electronic patient records in accordance with Trust policies and confidentiality requirements.
• Managing telephone, email, and written correspondence professionally and effectively.
• Supporting service continuity by working collaboratively with colleagues and ensuring adequate cover during periods of leave.
• Assisting the wider administrative and secretarial team in delivering a high-quality, patient-focused service.
• Adhering to governance, compliance, and mandatory training requirements in line with Trust policies.

More detail about the role

An exciting opportunity has become available for an experienced secretary or administrator to join our team as a Service Administrator.

Based within the Ophthalmology Department on the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive administration support for our patients and clinical team.

The successful candidate must be highly motivated with excellent communication skills, enjoy working within busy team, able to prioritise their workload and can work well under pressure.

We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise their own workload.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department.

The post holder will need to have a range of administrative experience, ideally in a secretarial role or within a Healthcare environment.

If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.

Visits to the department are welcome and encouraged.

Working Pattern:Monday, Wednesday and Thursday. Hours to be confirmed.

Interview Date: To Be Confirmed

Please note, this is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

For further information please contact: Karen Levy, Team Leader on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist…