Administration Support

Job Title:

Administration Support

Location:

Royal Devon & Exeter Hospital (Wonford), Barrack Rod, Exeter EX2 5DW

Trust:
Royal Devon University Healthcare NHS FT

Payrate:
Band 3, £14.05 per hour

Shift Patterns:
Flexible, (08:00-15:30 / 08:30-16:00) (35 hours per week)

Duration:
Start: ASAP End date: 6 Months

Job Description:

* Provide a high quality, professional receptionist and administration services to First Steps Nursery in accordance with Trust policies and standards relating to confidentiality and customer care, to ensure that streamlined, efficient and accurate administration processes and procedures are adhered to.

* To create a professional and welcoming reception to our service users, being the first point of contact for our parents, children and visitors.

* Working as part of the Childcare Services Department, liaising with internal and external customers and service users.

* Support departmental financial and administrative processes, including procurement, funding claims, payroll and salary sacrifice administration, invoicing, childcare voucher schemes, Early Years Funding, and the provision of accurate financial information to support operational and regulatory compliance.

* Based in a secure Reception area, as the first point of contact for service users, use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.

* Communicate internally with a range of departments.

* Support with all administrative duties in relation to the onsite Nursery including, but not limited to, monitoring inbox, processing bookings, investigating and logging child attendance/absences.

* Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.

* As applicable, ensure the service experience is positive and service user confidentiality is maintained at all times. Consistently practice the confidentiality processes of the nursery ensuring that an accurate record is kept and all appropriate documentation/information is recorded and passed to the appropriate person.

* Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trust’s Values & Behaviours.

* Deliver excellent levels of service by regularly assessing, problem solving, evaluating and reporting to the Finance and Administration Services Manager, in a timely and proactive manner when these standards have not been met, enabling appropriate action to be taken. Implement planned actions in response, communicating changes as appropriate.

* Build and sustain effective communications to ensure good team working and collaborative. working practices. Disseminate knowledge, and information to those who need to know.

Strictly monitoring access to the facilities in line with the Nursery’s policies and procedures.

System Knowledge:

Ovivio (Desirable), Proficient in Microsoft Office applications (Mandatory), Unit 4 ERP (Desirable), Canva (Desirable), Social Media experience (Desirable)

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