Service Administrator; Internal

• Providing excellent customer service to patients, colleagues, and multidisciplinary teams in line with Trust values and standards.
• Coordinating and organising patient attendance for surgeries, pre-ops and outpatient appointments.
• Ensuring all administrative processes and patient enquiries are managed efficiently and within required timescales.
• Delivering a comprehensive secretarial and administrative service to Consultants, nursing teams, and the wider team.
• Producing accurate, professional documentation to a high standard with strong attention to detail and proofreading skills.
• Monitoring patients waiting lists (outpatient and surgical) and ensuring compliance with NHS targets and Trust standards.
• Managing telephone, email, and written correspondence professionally and effectively.
• Supporting service continuity by working collaboratively with colleagues and ensuring adequate cover during periods of leave.
• Adhering to governance, compliance, and mandatory training requirements in line with Trust policies.

More detail about the role

We are looking for an enthusiastic, motivated and dedicated Service Administrator to join our busy Ophthalmology Department.

The successful candidate will be highly organised and motivated, with excellent communication and interpersonal skills. You will be able to prioritise and manage your workload effectively, work calmly under pressure, and thrive in a busy and varied working environment. A positive, flexible and proactive approach is essential, along with a commitment to providing a high-quality administrative service to patients and colleagues.

The post holder will ideally have previous administrative experience, preferably within a secretarial or healthcare setting. However, we also welcome applications from candidates with experience in other sectors who can demonstrate relevant and transferable skills.

This is a challenging yet rewarding role, offering the opportunity to become an integral part of a dedicated Ophthalmology team. If you feel you have the skills, enthusiasm and commitment to meet the demands of the role, we would be delighted to hear from you.

Visits to the department are warmly welcomed and encouraged. If you would like to arrange a visit or find out more about the role, please contact the Team Leader using the details provided below.

Working Pattern:Monday - Friday, 09:00-17:00 - 37.5 hours

Please note, this is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

For further information please contact:Charlotte Hornby, Team Leader on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon,…