Booking Clerk​/Receptionist; Internal

Vacancies Booking Clerk/Receptionist (Internal Only)

We’re looking for a motivated and enthusiastic individual to join our busy and dynamic Ophthalmology Team as a Booking Clerk/Receptionist. The successful candidate must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.

The Ophthalmology Booking Team is a very busy department where admin plays a crucial role.

The successful candidate will be responsible for handling patient enquiries, phone calls on a daily basis.

We are looking for someone who can work well under pressure, demonstrate a professional and friendly approach, and provide a high standard of service to patients and colleagues.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The successful candidate will have excellent communication and interpersonal skills, the ability to work well under pressure, and confidence in using their own initiative within a fast-paced environment.

The role requires an excellent telephone manner and proven experience dealing with patients professionally and sensitively. Strong IT skills, flexibility, and the ability to adapt to changing departmental needs are essential. Full training and ongoing support will be provided by experienced team leaders to help you develop within the role and feel confident in your responsibilities.

Our team is made up of dedicated, patient-focused individuals who are organised, detail-oriented, and committed to delivering excellent service. We value strong teamwork, problem-solving abilities, and a positive approach to supporting patients and colleagues alike.

If you feel you have the skills and qualities to succeed in this challenging yet rewarding role, we would be delighted to hear from you.

Visits to the department are welcomed and encouraged — please contact the Team Leaders using the details provided in this advert.

Working Pattern:Monday-Friday, 37.5 hours.

Please note, this is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

For further information please contact:Lisa Levene, Team Leader on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we…