Service Administrator

• The post holder will support the Administration Line Managers/Service Coordinators by Co-ordinating a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards
• The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements as instructed
• Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate
• Undertake general clerical duties to maximise all available capacity in an appropriate way
• Proof reading clinical letters (please note there is no audio typing in this role)
• Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date (for more information on what this means please visit - NHS England » Referral to treatment )
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting – you will need to be good communicator with strong customer service skills
• Assisting and supporting, including cross covering, other members of the Administrative team across the Department or Division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking to recruit an enthusiastic and motivated Service Administrator to join the Princess Elizabeth Orthopaedic Centre. The successful candidate must be highly motivated with excellent communication skills, enjoy working within a busy and vibrant team. They must be able to prioritise their workload and able to work well under pressure. Secretarial experience, knowledge of working in a hospital environment and medical terminology are all desirable for this role, but not essential.

You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and Orthopaedic service as a whole.

If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.

Visits to the department are welcome and encouraged.

Working Pattern: 37.5 hours a week Monday
- Friday between

Interview Date: 25th September

For further information please contact:For more information and to arrange informal visits, please contact the Admin Line Manager Team on or email

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust…