Booking Clerk​/Receptionist; Trauma and Orthopaedics

Vacancies Booking Clerk / Receptionist (Trauma and Orthopaedics)

This role is fast paced, working within Trauma & Orthopaedics. You will be working as part of a busy outpatient admin team based on reception with flexibility to support in the booking office when required; dealing with patient appointments and answering telephones . The main duties of this role include:

• Meeting and greeting patients at reception
• Answering the telephone and dealing with appointment requests/queries
• Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
• Monitoring Appointments for Booking within the NHS E-Referral Service

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative and clerical service to the Trauma & Orthopaedics Department. You will form an essential part of an extremely busy team, being the first point of contact for patients, checking them in for appointments. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service, enhancing patient care and experience.

This is a patient facing role that requires flexibility to cover, when required, in the booking office. Being able to adapt to the different environments is essential.

This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal in the Fracture Admin Team.

Working Pattern:Monday - Friday, between 08:30am & 5pm

Interview Date:To Be Confirmed

For further information please contact:Grace Stokes, Admin Line Manager -  or

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong…