Booking Clerk

Job Title:

Booking Clerk

Trust

Location:

Royal Devon University Healthcare NHS FT

Location:

Heavitree Hospital, Gladstone Road, EX1 2ED

Hours:

37.5 hours per week

Working Pattern:
Working Pattern:
Monday - Friday. Working Pattern: 8AM- 4PM or 9AM- 5PM or 8:30 AM- 4:30PM

Duration: 2 Months

Job Summary:

Job Purpose:

• To provide an efficient and responsive patient administration and appointment booking service, in accordance with Trust policies and standards relating to confidentiality and customer care.

• To manage a large volume of calls daily using the Open-scape Contact Software system.

• Use multiple computer systems as required within the department such as MYCARE, NHS E-Referral Service and MS Office applications to utilise all available outpatient capacity in an appropriate way.

• Actively take part in implementing, maintaining and improving the department’s computer systems and the processes required to meet the demands of the new technology.

• Ensure that the professional image and high standards of the Trust are maintained at all times.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

• Use the Open-scape system to take large volumes of calls daily.

• Answer the telephone promptly in a polite and helpful manner.

• Provide information and have contact with possible distressed/anxious patients treating them with tact and sympathy.

• Liaise regularly with reception teams /secretary’s

• Liaise regularly with Slot Administrators to fill clinics they have assigned for you

• Liaise with GP surgeries, DRSS and other hospital colleagues.

• Liaise with the appropriate department regarding clinic bookings if incorrectly put through.

• To regularly communicate with colleagues within the department to ensure the workload is completed daily.

• Provide advice and information on departmental procedures, appointment and clinic arrangements on a one to one basis with patients.

• Ensure patient information is recorded accurately and promptly onto the appropriate system and any phone calls, emails are dealt with efficiently.

• Raise slot capacity and escalate any issues to team leader or slot administrator.

• Work as part of the team in developing processes within the department to meet the demands of a growing service.

• Assist in the training and help new members of staff acclimatise to their new role.

• To provide cover in periods of absence as directed by department manager.

You’ll have the following skills/experience:

EPIC-WON Administration, phone calls, booking appointments, changing appointments, cancelling appointments, strong customer service and basic admin skills

Working knowledge of Microsoft Office packages – including Outlook, Word, Excel
Excellent verbal communication skills including efficient and exceptional telephone manner.
Knowledge of outpatient procedures across secondary care.
Knowledge of the Trust systems including NHS E-Referral Service, MYCARE
Knowledge of issues of working with confidential information and understanding of need for confidentiality.

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit…