Service Coordinator

• Support managers and coordinators in delivering an efficient, professional administrative service.
• Arrange and coordinate outpatient, inpatient and day-case appointments.
• Handle administrative tasks and enquiries promptly, following procedures and escalating issues when necessary.
• Complete general administrative duties and help make effective use of available team capacity.
• Set up or amend clinics and coordinate room availability.
• Maintain information security and confidentiality.
• Provide compassionate customer care, including support for distressed or anxious patients and relatives.
• Support and provide cover for colleagues, manage telephone calls and resolve straightforward enquiries from patients, carers and visitors., This new role sits at the heart of the Trust's elective recovery programme and offers the chance to make a tangible difference to patients awaiting knee replacement surgery. As the service expands, you will help drive the delivery of dedicated surgical capacity for high-volume, low-complexity knee arthroplasty, supporting an innovative ambulatory care model that is transforming the way orthopaedic care is delivered across the region.

The SWAOC model is built on efficiency, innovation and excellence, creating streamlined pathways that maximise patient flow, standardisation and surgical throughput. The Knee Service plays a vital role in protecting elective capacity, sustaining dedicated operating lists, supporting day‑case and short‑stay pathways, and ensuring patients receive timely treatment despite the pressures often faced by acute hospital sites. Working collaboratively with consultants, clinicians and operational colleagues, you will be at the centre of the patient journey‑coordinating pathways, managing waiting lists, supporting theatre scheduling and helping patients progress smoothly and confidently through every stage of their care.

Your contribution will be instrumental in maximising theatre utilisation, increasing surgical activity and delivering meaningful improvements in access to treatment. We are seeking an experienced administrator with exceptional organisational and communication skills, the ability to thrive in a fast‑paced environment, and a genuine commitment to delivering outstanding patient experiences. Experience of patient pathways, RTT management, waiting list coordination and EPIC would be advantageous.

This is more than an administrative role; it is an opportunity to be part of an ambitious and forward‑thinking transformation programme that is reshaping elective orthopaedic services. If you are passionate about improving patient outcomes, reducing long waits and contributing to innovative healthcare delivery, we would love to hear from you.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in…