Administration Support

Job Title:

Administration Support

Trust

Location:

Royal Devon University Healthcare NHS FT

Location:

Royal Devon & Exeter Hospital (Wonford), Barrack Road, Exeter EX2 5DW

Hours:

35 hours per week

Working Pattern: 35 Hours, Flexible, Monday
- Friday (i.e. 08:00-15:30 / 08:30-16:00)

Duration: 6 Months

Key

Duties and Responsibilities:

* Provide a high quality, professional receptionist and administration services to First Steps Nursery in accordance with Trust policies and standards relating to confidentiality and customer care, to ensure that streamlined, efficient and accurate administration processes and procedures are adhered to.

* To create a professional and welcoming reception to our service users, being the first point of contact for our parents, children and visitors.

* Working as part of the Childcare Services Department, liaising with internal and external customers and service users.

* Support departmental financial and administrative processes, including procurement, funding claims, payroll and salary sacrifice administration, invoicing, childcare voucher schemes, Early Years Funding, and the provision of accurate financial information to support operational and regulatory compliance.

* Based in a secure Reception area, as the first point of contact for service users, use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.

* Communicate internally with a range of departments.

* Support with all administrative duties in relation to the onsite Nursery including, but not limited to, monitoring inbox, processing bookings, investigating and logging child attendance/absences.

* Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.

* As applicable, ensure the service experience is positive and service user confidentiality is maintained at all times. Consistently practice the confidentiality processes of the nursery ensuring that an accurate record is kept and all appropriate documentation/information is recorded and passed to the appropriate person.

* Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trust’s Values & Behaviours.

* Deliver excellent levels of service by regularly assessing, problem solving, evaluating and reporting to the Finance and Administration Services Manager, in a timely and proactive manner when these standards have not been met, enabling appropriate action to be taken. Implement planned actions in response, communicating changes as appropriate.

* Build and sustain effective communications to ensure good team working and collaborative. working practices. Disseminate knowledge, and information to those who need to know.

* Strictly monitoring access to the facilities in line with the Nursery’s policies and procedures.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience:

* Strong administrative and data entry skills

* Good IT knowledge, including Microsoft Office

* Customer Service

* Excellent attention to detail and accuracy

* Ability to manage a high volume of data efficiently

System Knowledge – MS Office package

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week,…