Admin Line Manager - Trauma & Orthopaedic; Internal

Vacancies Admin Line Manager
- Trauma & Orthopaedic (Internal Only)

ALM Role Summary

• This post will be responsible for the day to day supervision of the administration team.
• This post will ensure that the administration team will provide a professional, comprehensive, efficient, accurate and timely service.
• This post will provide high quality personal assistance to management team including responsible administrative support in their absence, using own initiative and working without supervision.
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times

More detail about the role

An exciting opportunity has arisen for an Admin Line Manager (ALM) to join our Trauma & Orthopaedics Eastern Service.

We are looking for an organised, motivated and supportive individual with strong leadership skills who is passionate about developing people, improving services and delivering high-quality administrative support.

You will work collaboratively alongside two other Admin Line Managers, sharing responsibilities, supporting cross-cover and promoting a consistent approach across the service. You will also work closely with our Northern Trauma & Orthopaedics teams, sharing good practice and identifying opportunities to improve and standardise ways of working.

A key part of the role will be supporting the effective management of Referral to Treatment (RTT) pathways, including monitoring patient tracking lists and administrative worklists, identifying outstanding actions and potential delays, and ensuring appropriate follow-up and escalation.

You will provide visible and supportive leadership to administrative staff, with responsibilities including:

• Day-to-day line management and development of administrative teams.
• Monitoring RTT pathways, PTLs and waiting lists
  , supporting accurate and timely pathway management.
• Working collaboratively with clinical, administrative and operational colleagues.
• Supporting staff wellbeing, engagement and development.
• Identifying opportunities to streamline processes, reduce duplication and improve efficiency.
• Supporting greater consistency and collaborative working across Eastern and Northern services.
• Involving staff in service improvement and ensuring their experience and ideas help shape change.

We are looking for someone who can balance
people-focused leadership with strong operational oversight
, who enjoys bringing teams together and is committed to continuous improvement.

If you are an enthusiastic and compassionate leader who wants to help develop our Trauma & Orthopaedics administrative services while keeping staff and patients at the heart of what we do
, we would welcome your application.

Working Pattern:Monday to Friday 37.5 hours per week

Interview Date:Thursday 26th November 2026

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the…