Service Advisor

Service Advisor

About the Opportunity

A well-established automotive retail group operating across the South and South-West of England is seeking an experienced Service Advisor to join its busy dealership team. This organisation represents a number of leading vehicle manufacturers and is recognised for delivering high levels of customer service and aftersales support.

This is an excellent opportunity for a customer-focused individual looking to develop their career within the automotive industry.

The Role

As a Service Advisor, you will be the main point of contact for customers requiring vehicle servicing, maintenance, and repairs. You will act as the link between customers and the workshop, ensuring clear communication and an exceptional customer experience throughout the service process.

Key Responsibilities

• Deliver outstanding customer service and promote available products and services.
• Manage customer records, service documentation, and follow-up processes.
• Provide accurate repair and service estimates.
• Keep customers informed on vehicle progress and notify them when work is complete.
• Ensure warranty and goodwill claims are processed, invoiced, and costed accurately.
• Prepare and present invoices in line with company procedures.
• Monitor workshop activity and communicate any delays or issues to customers.
• Support technicians by assisting with mechanical and diagnostic-related queries where required.

Requirements

The ideal candidate will have:

• Previous experience in a customer-facing role.
• Strong interpersonal and communication skills.
• Excellent organisational and time-management abilities.
• The ability to quickly understand information and provide effective solutions.
• A flexible and adaptable approach to work.
• Strong attention to detail and accuracy.
• Good IT and web literacy skills.
• A full UK driving licence.
• Previous automotive service experience is desirable but not essential.

What's on Offer?

• Competitive salary and performance-related bonus scheme.
• Comprehensive training and ongoing support.
• Generous holiday allowance, including bank holidays.
• Pension scheme and life assurance benefits.
• Employee assistance programme.
• Discounts on vehicle servicing, maintenance, and parts.
• Employee referral incentives.
• Excellent career progression and development opportunities.
• Additional role-specific benefits, including bonus structures and other employee perks.

Apply Now

If you are passionate about delivering excellent customer service and are looking to join a successful automotive business with strong career development opportunities, we would love to hear from you.